OPERATIONS THREAD
Exclusive white-label telehealth operations
Beyond MSO-PC formation, we offer comprehensive management services, enabling you to streamline operations and maximize efficiency.
$964 Billion+
Assets under management among investors who have funded our clients
46 Million+
Patients served by Single Thread clients
50+
States and DC covered via our team and platform
Streamline your operations with Ops Thread
Running an MSO-PC requires significant administrative overhead. From billing and coding to credentialing and compliance, managing these tasks can be time-consuming and distract from your core focus: providing exceptional patient care. Ops Thread offers comprehensive exclusive white-label operations services, allowing you to:
Maintain Compliance
Ensure your MSO-PC adheres to all applicable regulations and minimizes compliance risks.
Enhance financial performance
Improve revenue cycle management, reduce denials, and maximize reimbursement rates.
Improve operational efficiency
Leverage our streamlined processes and industry best practices to optimize your operations.
Reduce administrative burden
Free up valuable time and resources for patient care, strategic planning, and business growth.
Outsource non-care functions
Delegate administrative tasks such as billing, coding, credentialing, and compliance.
Increase scalability
Seamlessly adapt tech advantages, ensuring efficient operations to help your business grow.
Smart solutions. Ops Thread.
We focus on providing your team with unparalleled convenience in a typically overwhelming segment of our healthcare system. You don't need to spend hundreds of thousands of dollars or months getting up and running. Our technology-driven approach minimizes costs and accelerates your time to market. Our Ops Thread white-label services include:
Accounting, payments & tax services
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Implement and maintain software (e.g., Quickbooks) to perform accounting and bookkeeping services in coordination with designated vendor partners as appropriate. Manage processing of accounts receivable and accounts payable.
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Monitor cash flow needs and deliver regular reporting on the availability of cash to support your operations.
Processing, depositing and recording of payments made by or on behalf of the patients of Providers.
Collaborate with designated vendor partners (e.g., Candid Health) to ensure Electronic Data Interchange (EDI) and Electronic Funds Transfers (EFT) transactions are directed to correct bank accounts.
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Prepare financial statements for Providers containing a balance sheet, income statement and monthly operational reports which detail payments, charges and accounts receivable statistics, monthly reconciliation reports on cash management and any other financial reports reasonably requested.
Collaborate with designated vendor partners to complete annual tax filings at the state and federal levels as applicable.
Banking & financial account management
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Oversee the management of lockbox and shared accounts, ensuring proper setup and permissions.
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Assist with banking services, including opening and closing bank accounts on behalf of Client and in each Provider’s name.
Prepare and present monthly and annual financial statements including a balance sheet, cash flow statement, and income statement. Coordinate with designated partners regarding revenue recognition rules, intercompany eliminations, and other financial considerations related to the preparation of financial statements.
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Perform annual financial planning and regularly provide reporting related to business performance according to plan with explanations of variances as appropriate. Prepare annual operating and capital expenditure budgets conforming to applicable regulations and establishing major objectives for operations, revenue, expenses and capital expenditures.
Billing compliance & revenue cycle management (RCM)
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Support maintenance of billing operations in compliance with all applicable regulations.
Manage billing team activities and coordinate with engineers to ensure optimal coding of encounters.
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Support Client in ensuring EHR system meets regulatory and billing requirements.
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Identify and close any gaps between business goals and current billing performance.
Collaborate with coding consultants to optimize coding accuracy and maximize revenue.
Eligibility verification, price transparency, and estimation
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Collaborate with internal teams to streamline and automate eligibility and estimation processes.
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Work with support staff to train them on eligibility verification processes and effective patient communication.
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Support the selection and management of vendor partnerships for eligibility verification and price estimation.
Governance, Risk, and Compliance (GRC)
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Assist Client in adhering to CPOM regulations.
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Support the establishment of standards and procedures for compliance with healthcare regulations, including HIPAA and state-specific requirements.
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Support the implementation and monitoring of compliance measures for Medicare and Medicaid.
Human resources, people operations and recruitment
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Coordinate with designated broker and/or vendor partners to develop a benefits program for employees and manage open enrollment as well as the on-going and regular management of benefits administration in coordination with your designated broker and/or vendor partners.
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Work to ensure compliance with all applicable regulations.
Coordinate closely with Client to onboard clinical and non-clinical staff as appropriate.
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Manage day-to-day operational needs for Client related to employee recognition, human resources information system (e.g. Gusto), hiring, performance management, payroll, and terminations.
Facilitate recruitment of clinical and non-clinical staff in cooperation with designated applicant tracking system and recruiters/vendor partners as applicable.
Information management & technology
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Assist in the selection, implementation, operation and maintenance of a suitable information management, electronic health record, and any other information management systems or technology delivery systems necessary to provide telehealth services.
Provide technical support services for Client as well as data privacy and security advisory services.
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Provide technical support services.
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Provide data privacy and security advisory services.
Payor contracting and credentialing
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Coordinate with affiliated groups to expand network readiness for the provision of medical services.
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Supervise and coordinate with designated vendor partner in the maintenance of payor contract records and notification of payors as per requirements of payor contracts when indicated.
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Collaborate with designated vendor partners to ensure that all necessary documentation and credentials are in place for billing across multiple payors.
Patient collections and responsibility management
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Ensure patient financial responsibility is accurately calculated and communicated, working closely with eligibility and pricing systems.
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Support management of a procurement process to negotiate vendor partner agreements and engagements on your behalf. Maintain a contracts repository and manage contract renewals as applicable.
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Facilitate transparent communication to patients regarding their financial responsibilities.
Any further questions?
Check out our FAQs page. To learn more about our services or receive a customized pricing proposal, please get in touch with us.